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An application for collaborative content developmentwhich allows anyone to add, delete, or revise contentby using a web browser

Purpose & Benefits

A Wiki allows everyone who should have access to the information to have access. It reduces confusion caused by e-mailing documents and facilitates sharing information. A Wiki also allows for the timely creation and updating of information and can be connected to a workflow so that any necessary approvals and checks are obtained.


Provides online creation of „„knowledge assets and eliminates the need for other authoring tools, such as Microsoft Word, if desired. Many organizations use a wiki for some or all of their documented knowledge base as it is more easily updated and shared and can eliminate confusion caused by emailing documents.

A Wiki not only provides open, online „„creation of knowledge assets but also provides the ability to upload attachments, control page access, WYSIWYG (what you see is what you get) editing and versioning.

A Wiki can also be used to facilitate group work through the use of virtual workspaces that allow employees and external partners to share/create information, best practices, e-mails, calendars and other knowledge assets.


The processes and activities that can be implemented using a wiki to support them are varied, but they all have in common the ability to create and share information in a browser-based environment.

Implementation guide

See the [Implementation guide] in the Information technology article.

Success factors

Similar to any IT implementation project, it is critical to involve the users. Understand how they work: their processes, how they think about and organize the documented knowledge that they use, who they work with, when they work.

Align the wiki initiative with the KM strategy, which is aligned with the over-all organizational strategy.

See the [Success factors] in the Information technology article.

Common pitfalls

Having/obtaining adequate resources: human (people trained and experienced in wiki technology), financial (to obtain the hardware and software necessary), and time (to plan, implement, and maintain). This includes establishing the necessary processes and governance for the wiki.

Other pitfalls are those common to any technology implementation: ensure that it aligns with the organization's goals, objectives, and processes; involve users in the definition and creation of the data model and system; include change management activities in the roll-out and implementation.

See the [Common pitfalls] in the Information technology article.

Related articles

Information technology

Knowledge management strategy