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Motivation is what drives behaviours


A wide range of motivation theories exists in the literature, see e.g. [1]. In this article, the connection of motivation to behaviour and competency is discussed.

Extrinsic and intrinsic motivation

Motivation is often split into two types, intrinsic and extrinsic, describing whether motivation arises from outside (extrinsic) or inside (intrinsic) the individual.

Extrinsic motivation occurs when we are motivated to perform a behavior or engage in an activity in order to earn a reward or avoid a punishment.

Intrinsic motivation involves engaging in a behavior because it is personally rewarding; essentially, performing an activity for its own sake rather than the desire for some external reward.

How motivation affects behaviour?

Motivation is one key factor in setting goals and meeting them.

How to implement a KM motivation strategy

Appreciate how people can be motivated to contribute to the organisation's knowledge management goals

In collaboration with motivational specialists, the organisation appreciates how people can be motivated to manage knowledge and act as a central source of support and advice to the operating units.

Choose the motivational approach to take

The organisation coordinates and facilitates the choice of a range of situational approaches. This refers to the insights of subject matter communities, and the specialised motivational experts. The range is reviewed in the light of feedback and experience.

Define the behaviours that contribute to the organisation’s knowledge management goals

The organisation defines, in collaboration with KM specialists, how people can behave in a way that contribute to the organisation's knowledge management goals The definition is made specific for local situations by involvement of trans-organisational communities of practice.

Have the resources to apply the chosen motivational approaches

Programmes for motivating KM behaviours are resourced and centrally coordinated. Good practice identification is shared, through feedback and learning between groups, and facilitated by a KM community. The use of extrinsic and intrinsic rewards depends on the situation and both are employed in different situations.

Deploy the chosen motivational approaches

A central team coordinates the deployment of an integrated common prioritised plan. The actual deployment is carried out locally.



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